FAQ
Promoting Independence
FAQ
Understanding
What is NDIS?
The National Disability Insurance Scheme (NDIS) gives people with disability choice and control over the supports they receive. YH Support is a National Disability Insurance Scheme (NDIS) provider, we have an in-depth understanding of how NDIS works and our knowledgeable and friendly staff are available to assist you to make your journey smoother. We have listed some of the frequently asked questions, if you have any other questions, please get in touch with us.
Understanding
The National Disability Insurance Scheme (NDIS) provides support to eligible individuals with disabilities. There are three main types of funding in an NDIS plan:
Core Funding: This funding is used to pay for supports and services that are essential for an individual’s daily living, such as personal care, transportation, and household tasks. The flexibility of the Core budget in the NDIS funding is intended to empower individuals with disabilities to take control of their own lives and make decisions that support their needs, goals, and aspirations.
Capacity Building Funding: This funding is designed to help individuals with disabilities build their skills, independence, and confidence. It can be used for things like therapy, education, and employment support.
Capital Funding: This funding is used to purchase or modify assets that will help an individual with a disability participate in the community, such as equipment, home modifications, or assistive technology.
Each NDIS participant’s plan will outline the specific funding they are eligible for and how it will be used to support their individual needs and goals.
Core Funding: This funding is used to pay for supports and services that are essential for an individual’s daily living, such as personal care, transportation, and household tasks. The flexibility of the Core budget in the NDIS funding is intended to empower individuals with disabilities to take control of their own lives and make decisions that support their needs, goals, and aspirations.
Capacity Building Funding: This funding is designed to help individuals with disabilities build their skills, independence, and confidence. It can be used for things like therapy, education, and employment support.
Capital Funding: This funding is used to purchase or modify assets that will help an individual with a disability participate in the community, such as equipment, home modifications, or assistive technology.
Each NDIS participant’s plan will outline the specific funding they are eligible for and how it will be used to support their individual needs and goals.
Managing the NDIS
Plan Budget
The National Disability Insurance Scheme (NDIS) provides financial support to eligible individuals with disabilities. There are three main types of managing an NDIS plan budget:
Plan Management: This type of budget management involves having a third-party service provider manage the financial aspects of an individual’s NDIS plan. They are responsible for paying service providers and ensuring that funds are used according to the approved NDIS budget.
Self-Management: This type of budget management involves an individual taking responsibility for managing their own NDIS funds. They are responsible for finding service providers, negotiating fees, and making payments.
Agency Management: This type of budget management involves an NDIS-approved agency managing an individual’s NDIS funds on their behalf. They are responsible for finding service providers, negotiating fees, and making payments.
Plan Management: This type of budget management involves having a third-party service provider manage the financial aspects of an individual’s NDIS plan. They are responsible for paying service providers and ensuring that funds are used according to the approved NDIS budget.
Self-Management: This type of budget management involves an individual taking responsibility for managing their own NDIS funds. They are responsible for finding service providers, negotiating fees, and making payments.
Agency Management: This type of budget management involves an NDIS-approved agency managing an individual’s NDIS funds on their behalf. They are responsible for finding service providers, negotiating fees, and making payments.
Review
Process
The National Disability Insurance Scheme (NDIS) provides support to eligible individuals with disabilities. There are several types of reviews of an NDIS plan:
Plan Review: This type of review is conducted by the NDIS to assess an individual’s progress towards their goals and ensure that their plan continues to meet their changing needs and circumstances. Plan reviews usually occur every 12 months, or more frequently if needed.
Internal Review: This type of review is conducted by the NDIS when an individual is not satisfied with a decision made by the NDIS. An internal review allows an individual to request a reassessment of the decision and have it reviewed by a different NDIS decision-maker.
Administrative Appeal: This type of review is conducted by the Administrative Appeals Tribunal (AAT) when an individual is not satisfied with the outcome of an internal review. An administrative appeal allows an individual to have their case reviewed by an independent third party.
Plan Review: This type of review is conducted by the NDIS to assess an individual’s progress towards their goals and ensure that their plan continues to meet their changing needs and circumstances. Plan reviews usually occur every 12 months, or more frequently if needed.
Internal Review: This type of review is conducted by the NDIS when an individual is not satisfied with a decision made by the NDIS. An internal review allows an individual to request a reassessment of the decision and have it reviewed by a different NDIS decision-maker.
Administrative Appeal: This type of review is conducted by the Administrative Appeals Tribunal (AAT) when an individual is not satisfied with the outcome of an internal review. An administrative appeal allows an individual to have their case reviewed by an independent third party.
What is R&N or
Reasonable and Necessary
In the National Disability Insurance Scheme (NDIS), “reasonable and necessary” supports are defined as those that are essential for an individual with a disability to achieve their goals and participate in the community.
A support or service is considered “reasonable and necessary” if it meets the following criteria:
- The support or service is likely to assist the individual to pursue their goals and aspirations.
- The support or service is related to the individual’s disability and is required to address their needs and support their participation in the community.
- The support or service is the most appropriate and cost-effective option available to meet the individual’s needs and achieve their goals.
- The support or service is consistent with the individual’s personal circumstances, including their age, cultural background, and any other relevant factors.
The NDIS operates on the principle that, wherever possible, support for people with disability should be provided by mainstream services, such as health and education. However, if support for an individual with disability is not available from other government agencies, the NDIS may provide that support if it is considered “reasonable and necessary.”
This means that the NDIS can provide support for an individual with disability that is not otherwise provided by another government agency, as long as it meets the criteria for “reasonable and necessary” supports and is within the individual’s NDIS budget.
AS A PARTICIPANT
NDIS Journey
Access NDIS
The first step is to apply for NDIS Access by completing the Access Request Form [ARF]. If you are a person with disability aged 7 – 65 years who would like to join the NDIS, you will need to meet the access requirements. To find out more, visit the NDIS access criteria page.
If you are applying on behalf of a child under 7 years, please visit Help for children under 7 page and then contact your local Early Childhood Partner.
If you think you meet these requirements you can apply in one of two ways:
- You can make a Verbal Access Request by calling NDIA on 1800 800 110
- Fill out an Access Request Form [ARF] and send it to us.
To apply for the NDIS you will need to provide:
- Completed Access Request Form
- Information about your
- Age
- Residency
- Disability
NDIA Decision
The NDIA will contact you to let you know their decision on your application, this should be done within 21 days. If you do not hear from them within 21 days of all information being lodged, you should follow up for an update unless the NDIA has advised you of the delay prior.
If your application gets accepted then you become an NDIS Participant, you can always ask for explanation if your application was found to be ineligible. Review on decision must be made within three months of being notified of the decision.
Planning meeting
Planning meeting can be at your closest NDIA office or over the phone, you may invite your family, friends or support team to the planning meeting. The NDIA Planner will ask you information on
- Your Community and Mainstream Supports
- Management of everyday activities
- Your safety, including equipment, accommodation or help to take care of yourself or your home
- Goals you want to pursue
- How you want to manage your NDIS plan
- Support you need to use your NDIS plan.
Complete booklet 2 – Planning. If you don’t have a physical copy, you can download a copy.
Find a quiet place to have the call where you can focus. Planning meetings can take over an hour depending on your situation.
Plan Approval & Implementation
After the planning meeting, a NDIS planner will contact you to outline the funded supports in your NDIS Plan and the NDIS planner will send a copy of the NDIS Plan to you. NDIS participants can choose how to manage the NDIS funds they receive.
- Self-Managed
- Plan Managed
- Agency Managed
One of our experienced Support Coordinators can assist you to organise funded supports and implement the approved NDIS plan with you.
Service Booking
Once you have identified the support and can make contact with the service providers to request services you need, one of our experienced Support Coordinators can assist you in this process.
Sign the agreement with your provider(s) that sets out what supports will be provided and how they will be delivered.
You have choice and control in the delivery of your supports.
Plan Review
During your next scheduled plan review meeting, NDIS will talk to you about the new flexible approaches that they may take with you to review your NDIS plan.
This may be a
- New NDIS plan with the same supports,
- New NDIS plan with minor changes to your current supports, or;
- A full plan review.
If you are not satisfied with a decision made by the NDIA, or if your circumstances have changed then you are able to request a review of your plan outside of the scheduled review.
There are 3 different types of reviews:
- Internal review (Review of a Reviewable Decision / RORD)
- Request for plan review (Unscheduled Plan Review)
- Administrative Appeals Tribunal (AAT) review
Frequently Asked Question
YH Support Services
What is YH Support Services?
YH Support Services is a National Disability Insurance Scheme (NDIS) service provider. We offer a range of support services for people with disabilities to help them achieve their goals and live a fulfilling life.
What services does YH Support Services offer?
Our services include but are not limited to: personal care, community access, support with daily living activities, respite care, and transportation. Our services are tailored to meet the individual needs and preferences of each participant.
Who is eligible for YH Support Services?
To be eligible for our services, you must be an NDIS participant and have support needs related to your disability. You can check your eligibility by contacting the NDIS directly.
How much does YH Support Services cost?
The cost of our services varies depending on your individual needs and the services you require. The NDIS will provide funding for the services you need based on your approved plan.
Can I change my service provider?
Yes, you have the right to change your service provider at any time. You can discuss your options with the NDIS or directly with us.
NDIS
Who is the NDIA?
The National Disability Insurance Agency (NDIA) is a federally appointed organisation that manages the administration of all NDIS funding. They are funded by the Department of Social Services (DSS).
What is the NDIS?
The National Disability Insurance Scheme (NDIS) is a government-funded program that provides support for people with disabilities. The aim of the NDIS is to help people with disabilities achieve their goals, increase their independence, and participate in the community.
How do I access the NDIS?
To access the NDIS, you need to contact the NDIS directly to determine if you are eligible. Once you have been approved, you will work with the NDIS to create an individualized plan that outlines the support you need.
What is the eligibility criteria for NDIS?
The NDIA is tasked with assessment of your eligibility to participate in the NDIS. The following are the eligibility criteria:
- Be under the age of 65 years at the time of applying
- Be a resident of Australia (Australian citizen, or Permanent Visa Holder or a New Zealand citizen who holds a Protected Special Category Visa)
- Have a condition or an impairment that is permanent and prevents you from participating in everyday activities.