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Promoting Independence
Contact us
Need Help?
We are here to assist you
Feel free to contact us or just drop a line here. Our support stuff will reach you very soon. We are your trusted and compassionate Registered NDIS Services Provider, dedicated to enhancing the lives of individuals with disabilities. With our roots in Adelaide SA, and a thriving branch in Sydney NSW.
We are here to help you with any questions or concerns you may have about our support services. Whether you’re looking for more information about our services or you need assistance with a specific issue, our friendly and knowledgeable team is always here to help.
Here are a few ways you can get in touch with us:
- Phone: You can reach us by phone during business hours at 0413 947 786. Our team is ready to take your call and assist you with any questions or concerns you may have.
- Email: If you prefer to reach out to us via email, you can send us a message at info@yhsupport.com.au . We will respond to your email as soon as possible.
- Online Form: You can also use the contact form on this page to send us a message. Simply fill out the form with your details and we will get back to you as soon as possible.
- Visit us: Our office is located at Level 1, 127 Haydown Rd Elizabeth Vale SA 5112.
At YH Support Services, we value your feedback and are committed to providing you with the best possible support. We look forward to hearing from you!
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Complaints & Compliments
At YH Support Services, we value your feedback and are committed to providing you with the highest standard of support services. To help us continuously improve our services, we have established an internal complaints and compliments procedure.
If you have a complaint or compliment about our services, here’s what you need to do:
Contact us: If you have a complaint, the first step is to contact us. You can do this by phone, email, or in person. Our management team will listen to your concerns and work with you to resolve the issue as quickly as possible.
Provide Details: When making a complaint, it’s helpful to provide as much detail as possible, including the date and time of the incident, the names of any staff members involved, and a clear description of the issue. This information will help us to investigate the complaint and resolve the issue.
Compliments: If you have a compliment, we would love to hear it! You can share your positive feedback with us, or through our website or social media pages.
Confidentiality: All complaints and compliments will be treated confidentially and will only be shared with staff members who need to know in order to resolve the issue or pass on your feedback.
Resolution: Our Management team will work with you to resolve the issue as quickly as possible.
Escalation to the NDIS: If you are not satisfied with the outcome of our internal complaint handling process, you can escalate the complaint to the NDIS for further investigation. The NDIS has a dedicated complaints management and resolution process that is designed to provide a fair and impartial outcome.
At YH Support Services, we believe that everyone should have access to quality support services. We are committed to continuously improving our services and appreciate your feedback, whether it’s a complaint or a compliment.